Userlytics is a global platform for remote user experience (UX) and usability testing. With a worldwide panel of over 2,000,000 participants, a leading edge platform and a professional services division of consultants, Userlytics can support everything from rapid DIY, ad-hoc user testing projects to complex multinational projects.
Userlytics is looking for a Junior Project Management to join the Operations team. In this role, you will coordinate and oversee research projects utilizing various UX methodologies while ensuring smooth communication and quality insights throughout the process. You will collaborate with cross-functional teams, assist in project scoping and execution and help manage timelines and deliverables.
Key Responsibilities
- Lead project management efforts by defining project scope, recruiting participants, creating detailed timelines, assigning tasks, and ensuring projects are completed on time and meet quality standards.
- Monitoring and supervising tests in Userlytics’ platform.
- Quality control review process of both tests and results.
- Assist in onboarding new users by providing guidance and answering questions about the platform.
- Work closely with internal teams, including project management, product, engineering, and QA, to report bugs, provide feedback, and support testing initiatives.
- Communicate with clients and testers to provide status updates, manage expectations and resolve any project-related issues.
- Nurture the Userlytics global panel through a series of initiatives to foster growth.
- Serve as the first point of contact for customers and testers seeking technical assistance via email, chat, or ticketing system.
- Escalate complex or unresolved issues internally or to the relevant teams while maintaining ownership of the ticket until resolution.
- Other responsibilities as determined by the Operations Director and the PM Lead.
Qualifications and Skills
- At least 1 year of experience in a Helpdesk, technical support, project management or customer service role.
- Basic technical knowledge of web applications, browsers and troubleshooting common software issues.
- Strong problem-solving skills and the ability to work under pressure.
- Proficiency in Google Suite (Google Sheets, Google Docs, etc.)
- Native or bilingual English language skills
- Exceptional verbal and written communication skills
- High attention to detail
- Emotional resilience in fast-paced, high profile and ever-changing situations
- Familiarity with usability and user experience testing tools and/or familiarity with digital marketing platforms and cloud based services are a plus
- Interested in “startup/scaleup” environments (growth” phase of a startup/scaleup that demands extraordinary commitment and enables very fast professional growth)
Benefits
- Competitive compensation in EUR
- Opportunity to work in a fast moving, high growth SaaS company
- Casual dress all-day, everyday
- Freedom to choose between in-office work, work from home, or any combination thereof
- Strong teamwork, results-oriented culture
- High potential for growth
