Position Title: QA Video Reviewer
Location: Remote
Userlytics is a global platform for remote user experience (UX) and usability testing. With a worldwide panel of over 2,000,000 participants, a leading-edge platform, and a professional services division of consultants, Userlytics can support everything from rapid DIY, ad-hoc user testing projects to complex multinational projects.
Userlytics is looking for a QA Video Reviewer to join the Operations team. In this role, you will be responsible for reviewing and validating video sessions from our global panel of testers to ensure they meet quality standards before being delivered to clients. The position requires a strong eye for detail, excellent communication skills, and the ability to apply structured QA processes to qualitative research assets.
Key Responsibilities
- Review and assess recorded UX test sessions for audio, video, and content quality.
- Verify that testers follow project instructions and complete assigned tasks.
- Approve or reject videos based on established QA criteria, ensuring only high-quality sessions are delivered to clients.
- Provide clear feedback to internal teams regarding recurring quality issues or tester performance trends.
- Collaborate with Operations, Project Management, and Support teams to ensure smooth delivery of client projects.
- Document and maintain QA standards, guidelines, and best practices.
- Contribute to the continuous improvement of QA workflows and processes.
- Other responsibilities as determined by the Operations Director and Support Lead.
Qualifications and Skills
- At least 1 year of experience in a QA, content moderation, project coordination, or customer-facing role.
- Strong attention to detail and ability to spot inconsistencies in audio/video quality and task execution.
- Excellent problem-solving skills and adaptability in a fast-paced environment.
- Proficiency in Google Suite (Google Sheets, Google Docs, etc.).
- Familiarity with video review, annotation, or QA tools is a plus.
- Native or bilingual English language skills.
- Exceptional verbal and written communication skills.
- Emotional resilience when working with repetitive content and tight deadlines.
- Desirable character traits: proactive, detail-oriented, curious, flexible, and collaborative.
- Familiarity with usability and user experience testing tools is a plus.
- Interest in “startup/scaleup” environments (growth phase that demands extraordinary commitment and enables very fast professional growth).
Benefits
- Competitive compensation in USD
- Opportunity to work in a fast-moving, high-growth SaaS company
- Casual dress all-day, every day
- Flexibility of working from home
- Strong teamwork, results-oriented culture
